Home Tutor Site Refund and Cancellation Policy
We do have a 30 day money back guarantee for all our premium plans. Our 30 day money back guarantee gives you peace of mind that our services will meet the expectations set out in our terms and conditions page.
The following conditions apply to our moneyback guarantee:
1. Moneyback requests should be through registered email/mobile.
2. If one tuition gets confirmed you are not eligible for refund.
3. You will get 100% Moneyback if you have not availed any services from natutors.com like unlocking the tuition contacts, getting tuition leads or Assigned Tuition.
Example 1: You have taken Silver premium plan and have not unlocked any contacts or no Leads Provided, then you will get 100% refund.
Example 2: If you have taken PayPerTuition plan and we have not assigned you any tuition or no Leads Provided then you will get 100% refund.
4. For premium plan i.e Silver if you have unlocked few contacts then refund will be based on pro rata basis Post Validity.
For example, if your plan costs Rs 500 and cost per contact is say Rs 50 in your plan and you have unlocked 2 contacts then you will get Rs 500 - ( 2 X Rs 50 ) = Rs 400 as refund.
5. For PayPerTuition plan, we will deduct Rs 100 per tuition assignment/sending to demo class.
For example, if you have paid Rs 500 for PayPerTuition and we have assigned you 2 tuitions which are not confirmed then you will get Rs 500 - ( 2 X Rs 100 ) = Rs 300.
If you got any confirmed tuition then you will not get any refund as PayPerTuition plan automatically closes once you get a confirmed tuition.
6. Personal reasons like getting a job elsewhere or moving to another place will not be entertained. However, we have presence all over India and you can use your credits in any city of your choice.
7. Our aim is to give you atleast one confirmed tuition for Rs 500. Many tutors get more than 1 confirmed tuitions by prompt demos and show casing their teaching skills during demo classes. If you got a confirmed tuition then you are not eligible for refund.
8. GST Will not be refunded if already paid to the government.
We hope our refund policy is fair and transparent. If you have any questions then please feel free to contact us.